Refund & Return Policy

Effective Date: March 9, 2026

At SerivaFlow, we want you to be satisfied with your purchase. If you are not completely happy with your order, this Refund & Return Policy explains how you can request a return, exchange, or refund.

This policy applies to purchases made through serivaflow.com.

1. Return Eligibility

You may request a return if the following conditions are met:

• The return request is made within 14 days of receiving the item.

• The item is unused, unworn, and in its original condition.

• The item is returned with original packaging and tags (if applicable).

• You provide proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain products cannot be returned for hygiene or safety reasons. These may include:

• Personal care items

• Opened or used products

• Gift cards

• Final sale or clearance items

If a product is marked non-returnable, it will be clearly stated on the product page.

3. Damaged or Incorrect Items

If you receive an item that is:

• Damaged

• Defective

• Incorrect

Please contact us within 48 hours of delivery with:

• Your order number

• Photos of the item and packaging

We will review the issue and provide a replacement, refund, or store credit where appropriate.

4. Return Process

To request a return:

1. Contact our support team at info@serivaflow.com.

2. Provide your order number and reason for return.

3. Our team will provide instructions for returning the item.

Do not send items back without contacting us first.

5. Return Shipping

Customers are generally responsible for return shipping costs unless:

• The item was damaged

• The item was defective

• The wrong item was shipped

In these cases, SerivaFlow will cover the return shipping costs.

We recommend using a trackable shipping service when returning items.

6. Refunds

Once we receive and inspect the returned item:

• You will be notified of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method.

Refunds typically take 5–10 business days to appear depending on your payment provider.

Shipping fees (if applicable) are non-refundable unless the return is due to our error.

7. Exchanges

If you need to exchange an item for a different size or replacement:

• Contact us at serivaflow.com

• Exchanges are subject to product availability.

If the requested item is unavailable, we may issue a refund or store credit.

8. Order Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process described above.

9. Contact Us

If you have questions about our Refund & Return Policy, please contact us:

SerivaFlow
London, Ontario, Canada
Website: serivaflow.com
Email: info@serivaflow.com