Privacy Policy

Effective Date: March 9, 2026

Welcome to SerivaFlow (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from serivaflow.com (the “Website”).

By using our Website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or interact with our Website, we may collect the following types of information:

Personal Information

Information that identifies you directly, including:

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment details (processed through secure third-party payment providers)

• Order history

Automatically Collected Information

When you browse our Website, we may automatically collect:

• IP address

• Browser type and device information

• Pages viewed and time spent on the site

• Referring websites

• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders

• Provide customer service and support

• Send order confirmations and updates

• Improve our Website and shopping experience

• Detect and prevent fraud or security issues

• Send promotional emails or marketing communications (only if you consent)

You may unsubscribe from marketing emails at any time.

3. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

• Remember your preferences

• Maintain your shopping cart

• Analyze website traffic

• Improve website performance

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Website.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, such as:

• Payment processing providers

• Shipping and logistics partners

• Website hosting and technology providers

• Marketing and analytics services

These third parties are required to protect your information and use it only for the services they provide to us.

5. Payment Security

All payments are processed through secure third-party payment gateways that comply with industry security standards. SerivaFlow does not store your full payment card details on our servers.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal obligations

• Resolve disputes and enforce agreements

7. Your Privacy Rights

Under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Request access to the personal information we hold about you

• Request corrections to inaccurate information

• Withdraw consent for certain uses of your information

• Request deletion of your personal data where applicable

To exercise these rights, please contact us using the information below.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet is completely secure.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Children’s Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

The updated version will be posted on this page with a revised “Effective Date.”

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

SerivaFlow
London, Ontario, Canada
Website: serivaflow.com
Email: info@serivaflow.com